Frequently Asked Questions - TripleRPhotography LLC

Professional Photography for a Positive First Impression

Frequently Asked Questions

Things you need to know:


1. How much notice do you need to schedule my photo shoot?


If you need photographs please try to give me adequate notice so I can have you scheduled at your preferred time. Some times of the year are very busy and my schedule makes for longer waits, but normally I can get you scheduled within a week’s time.


2. How long will it take to photograph my property?


The amount of time required to properly photograph a home or commercial building can vary greatly. The biggest factor is the size of the property. As a general guideline, plan on at least one hour per 1000 square feet. Many large homes and commercial or retail buildings can take several hours to photograph. The time required for your photo shoot will be discussed at the time you book it.


3. How can I help prepare my client's (or my) home for a real estate photo shoot?


For real estate photography, the neater and cleaner your home or business is, the better it will photograph. Always start with a good cleaning. To help homeowners and realtors prepare for their real estate photography I have prepared a check list of things you can do to really make the home photo ready. Click here for that list.


4. Are you able to travel for my project?


I will travel out of the St. Louis region, but I do charge a fee for jobs greater than 20 miles from Sunset Hills. Any travel further than 40 miles is negotiated at the time of booking.


5. Do you retain the copyright to your images or are those transferred to me when I buy prints or digital images?


I retain the copyrights of all images I take as is standard practice in the photography industry. You purchase a single use, non-transferable, non-exclusive image license. That image license is good for the duration of your listing and expires once the listing is sold, canceled or reassigned to another agent. Although the photos may not be sold , given or loaned to any other party by the licensee you do have wide leverage to use them for all marketing and promotion of the home as you work to sell it. This license is non-exclusive, meaning the copyright holder may sell multiple licenses for the same images. Any use of these photos, i.e., magazine publication, website publication, sharing on social media, must be approved by me and credit must be posted in close proximity to the photo(s). IMPORTANT: Do not forward the message with the links to your files and the invoice to your clients. Feel free t o share the link to the gallery on my website, but the raw files are not to be given away.


6. How will I get my photos after the photography session?


I will notify you via e-mail when I have finished post-processing your images. I send a link to download a high resolution package, a low resolution package and a link to the gallery on my website. When notified that your photos are ready for download, please download and safeguard the files at that time. I shoot terabytes of photos every month and cannot store your photos indefinitely. The files will be cleared off my web server within two weeks. I endeavor to keep the originals in high resolution for up to 6 months, and can retrieve and re-export in any format with sufficient notice.


7. How do I pay for my photo shoot?


I accept payment by check, cash, EFT (electronic funds transfer right from your bank account), PayPal, Visa, MasterCard, American Express or Discover (through the Intuit Payment Network or PayPal). I do prefer payment at the time of the photo shoot.


8. Do I have to be there when you photograph the home?


No, but I will need some way to access the interior. I have a Supra Key and can use a garage code, lock box or a key under the mat. As long as the home is ready to shoot as per my check list, I should be able to get through the photo shoot with no assistance. I will likely move a few things around to make the photos even better, though.


9. The weather looks bad for the day of my photo shoot - can I reschedule?


Under normal circumstances, bad weather doesn't preclude my ability to capture excellent photos of the interior of a home. If it is raining I will find a day in the near future to come back for better exterior photographs. I provide this service for free. If the weather is so bad that we cannot get there or it might impact the interior shots we can reschedule to my next available appointment.


10. Can you just Photoshop that?

Photoshop is an awesome tool with a lot of power. However, nothing replaces making sure the home is photo ready when the photographer arrives. Photoshop does not do windows, clean floors, put the kids' toys away or play gardener. Keep in mind that the home will look as good in photos as it does in person.


11. What are your hours? Do you work weekends or holidays?


I schedule photo shoots on weekdays from 9 am until 3 pm (I do schedule twilight photo shoots, as well – these happen shortly after dusk which varies seasonally). If you have a special request outside of these hours, please send me an email so we can see if we can accommodate your request.


12. What is your cancellation policy?


If we have scheduled a photo shoot and it is not ready when I get there or you cancel it less than 24 hours before we are scheduled, I may ask you to pay for the photo shoot.  I have seldom if ever, charged anyone for work I did not perform. I have asked for reimbursement for travel on occasion, especially if I drove 20 or more miles to get to the property. It just makes it hard on everyone - I have a waiting list most of the time, but it is very hard to fill the space in less than 24 hours - few people can be ready that quickly. 


13. Terms of Service for Real Estate Photographs:


TripleRPhotography LLC, the Contractor, grants you, The Client, a non-exclusive and non-transferable license to use the Images provided as a part of the tour, photos, or other services described in this invoice. This Royalty Free license to images may be used by the Client for the life of your real estate listing. The images are licensed, not sold to you. The Client May Not sub-license, re-sell, rent, lend, assign, gift, distribute, or otherwise transfer or assign rights to the Images or remove any copyright, trademark or watermark from any place where it appears on the Images.


The Client agrees that no license rights are granted to the Client by the Contractor until all payments are made in full. If you are acting as an agent for a client, you must inform your client/principal of the terms of this Agreement. Only TripleRPhotography LLC / Reed R. Radcliffe may license photographs, video clips, print materials, and other TripleRPhotography LLC / Reed R. Radcliffe copyrighted materials.

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